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Ractive Equestrian – We’re Here to Help
If you need assistance with an order, have questions about our products, or require support with returns and exchanges, please reach out to us using the methods below. Our dedicated customer service team aims to respond within 24–48 hours during business days.
Email Support
General Inquiries & Order Support:
Support@ractiveequestrian.com
Please include in your email:
- Your order number (if applicable)
- The product name or SKU
- A detailed description of your question or issue
- Any relevant photos (for returns/exchanges or sizing/fit inquiries)
Phone Support
Customer Service Hours:
Monday–Friday: 9:00 AM – 5:00 PM (EST)
Saturday: 10:00 AM – 3:00 PM (EST)
Closed Sundays & major holidays
Phone: +971 52 600 4181
In-Store Support
If you prefer in-person assistance, our retail location offers expert advice, fittings, and product consultations.
Address: Lane 307 – Al Bahyah – Al Bahyah Farms 2 – Abu Dhabi
Returns & Exchanges
To initiate a return or exchange:
- Email us at Support@ractiveequestrian.com with your order number and reason for return.
- We will provide a Return Authorization Number and instructions.
- Ship the unused, tagged item back to us within 30 days of purchase.
- Once received, we will process your refund or exchange.
Please Note: Return shipping costs are the responsibility of the customer unless the item is defective or incorrect. Custom or personalized items cannot be returned.
Order Issues
Forgot your password?
Use the “Forgot Password” link on the login page.
Tracking your order?
Check your shipping confirmation email or log into your account.
Order hasn’t arrived?
Email us with your order number so we can investigate with the carrier.
Wrong item received?
Email us immediately with photos of the item and packaging, and we’ll arrange a corrected shipment.
Tips for Faster Service
- Have your order number ready
- Check our FAQ page – your question may already be answered!
- For sizing/fitting advice, include your/your horse’s measurements and photos if possible